Managers involved in leading the implementation of a major change project (such as ERP, BPR, post M&A implementation, creating a learning or innovation focused culture, TQM & etc.) in the organization
Project / process owners of the change programs, who could be line manager and department manager/director
What Does The Course Cover?
Examination of the challenge in change program implementation
Reasons that change program does not bring change
A synthesis of research in the field of organizational change, in the form of:
The four change phases (awareness, interest, trial and adoption) that change recipients always go through
The key organizational development tactics (such as face-to-face meeting, personal profile, management training, pilot test, etc…) that change agents actually use in the field
The dynamics and different forms of resistance to change that determine the effectiveness of the chosen change strategy
